FREQUENTLY ASKED QUESTIONS

Why all the rules?

In order to offer each and every client 100% of our attention there are some guidelines that we try to adhere to as far as possible. This means that we allocate hours for a project into our job calendar only once a 50% deposit has been paid. We highly recommend that clients only initiate a project once all supporting content has been finalised ( business model / pack shots / copy ) as the quote that we provide you with includes loading a single set of content.

Communication

We believe that there is nothing like a face-to-face meeting to get a feel for the person you are going to work with, we unfortunately have to limit this to one before or at project kick-off. Due to time constraints and the process mentioned above, we prefer all subsequent communication to be in email form. Should you wish to schedule more meetings you are welcome to do so at our hourly rate of R600ph.

Office hours

We believe that there is nothing like a face-to-face meeting to get a feel for the person you are going to work with, we unfortunately have to limit this to one before or at project kick-off. Due to time constraints and the process mentioned above, we prefer all subsequent communication to be in email form. Should you wish to schedule more meetings you are welcome to do so at our hourly rate of R600ph.

Deadlines

We are absolutely deadline driven and create timelines for every project in order to manage realistic client expectations. When we receive client content after an agreed upon date it not only postpones the set deadline but also complicates the calendar hours that we have allocated for the coming weeks. Please be patient with us in cases like this while we re-shuffle our job sheets in order to get your project out as soon as possible..

Will I receive the live files of design work that I’ve paid for?

No, unless you have requested access to a template before the commencement of the project. You are welcome to request the open/source files after a design has been commisioned at an additional release fee of 50% of the original project invoice.

Please note that we work in licenced Adobe software.

Meetings

We believe that there is nothing like a face-to-face meeting to get a feel for the person you are going to work with, we unfortunately have to limit this to one before or at project kick-off. Due to time constraints and the process mentioned above, we prefer all subsequent communication to be in email form. Should you wish to schedule more meetings you are welcome to do so at our hourly rate of R600ph.

Fees

We always try to provide a quote that is as close to the final fee as possible. Discussing the client’s needs and expectations at the hand of similar projects helps us to understand what is expected of us. Initial projects are always quoted as a once off fee. Edits or add-ons to the initial project scope can either be quoted separately or billed at our hourly rate (R550ph). Please note that we will never initiate work that will incur an extra fee without prior consent from the client. With this in mind, we are sensitive to the fact that needs can change during the course of a project and are always willing to adapt the direction and fee as the project progresses.

Content

It’s important to note that unless specifically quoted for, copy creation or editing is not included in your price. Should you wish to make use of a professional copywriter (recommended) we can provide you with the contact details of reputable freelancers. Similarly, while we take responsibility for image resizing and cropping where possible, any necessary image editing will be discusses and charged for extra.

Hosting

Catchatiger does not offer website hosting in our own capacity but we will gladly host your site on our dedicated Hetzner server.

Costs are as follows and will be billed annually at the end of August :

– R109per month domain hosting
– R199per year domain renewal

Total R1507 fee to be paid annually.

* Please note that this does not include email setup on local devices (How-to links provided)
* Does not include connection issues (client to contact Hetzner directly)

Should you choose to host your site elsewhere, please make sure that your hosting provider is running the minimum version of PHP ( 5.6 ), and mySQL ( 5.6 ), and that it allows for at least 256 MB of PHP memory.

TERMS AND CONDITIONS

1. All work is done on a C.O.D. basis.
2. 50% nonrefundable deposit is required before work will commence.
3. Additional items, photography or copywriting required will be charged accordingly.
4. Quotations are valid for 14 days.
5. Design copyright remains with Catchatiger Design, until full payment has been received.
6. All content provided by and/or to the client is assumed to be checked and approved by the client.
7. Catchatiger Design does not take any responsibility for any mistakes or changes on any artwork or final product once signed and agreed upon by the client.
8. Under no circumstances shall Catchatiger Design be held responsible for any matters pertaining to that of copyright disputes and/or any inaccuracies of any artwork received or supplied.

9. It is the sole responsibility of the client to supply all relevant content/information concerning the development of the selected creative medium(s) in a concise,well-structured and clearly comprehensible format.
10. Concerning the design and development of websites, Catchatiger Design renounces all responsibility concerning the following: – Setting up email accounts, site maintenance, renewals and site hosting.
– Any damages resulting from the removal of work or websites not paid for.
– Any technical matters – to be taken up with service provider.
11. A printing tolerance of 10% is allowed on the delivery of all print jobs. 12. All prices quoted exclude printing costs.
13. Catchatiger Design will charge the client for design time, regardless of whether the client proceeds with printing the final artwork or not.
14. Catchatiger Design charges an hourly design rate of R550/h.